After you subscribe, we email you a link. That link is where you choose your password. Follow these steps, one at a time.
If you already had a Porter & Co. account before this purchase, you will not get a password email. Sign in with the password you already use. The login instructions walk you through that.
1. Find the password email
Check the inbox for the email address you used when you subscribed. You may see two messages from Porter & Co.
Welcome to Porter & Co. is your receipt. You do not set a password from that email.
Set a new password for Porter & Co. is the email you need. Open that one.
If you do not see it, check the folder named Spam or Junk. If you use Gmail, also check the tab named Promotions.
2. Click the link in that email
Open Set a new password for Porter & Co. and click the link inside it, one time.
You should land on a page titled Create your password. Under the title it says Choose a password for your Porter account.
Use the link from the email. Typing the address yourself opens a page that says Invalid password link. If you see that, the link is old or incomplete. Call us, and we will send a new one.
3. Choose a password
Find the box labeled Password. Click inside it. The box says At least 8 characters.
The letters will show up as dots. That is supposed to happen. Click Show if you want to read what you typed, then click Hide when you are done.
Above the boxes, a list shows each rule. A rule turns green when the password meets it. The password needs at least 8 characters, one uppercase letter, one lowercase letter, one number, and one special character, such as ! @ # $ %.
Write the password down and keep that note at home, so you can type it again on the next page.
4. Type the same password again
Find the box labeled Confirm password. It says Re-enter your password. Type the same password a second time.
The two boxes have to match, including capital letters and small letters. Look for a key labeled Caps Lock. If that light is on, press the key once to turn it off, then type the password again.
5. Click Save password, then wait
Click the Save password button one time. The button may say Loading.... Wait. Clicking again will not make it faster.
When it works, the site opens a page titled Welcome Back. A green message says Your password is set. Sign in with the email from your order. Your email address may already be filled in.
6. Sign in
On that same page, type the password you just saved into the box labeled Password. Click Login.
The login instructions cover this part in more detail, including what to do if login does not work.
If the password is not saved
Read the red message on the form. It tells you what to change.
If it says the passwords do not match, click Show on both boxes and compare them letter by letter. Fix the second box so it matches the first, then click Save password again.
If a rule in the list is not green yet, change the password until every rule is green, then type that password into both boxes. A password needs at least 8 characters, one uppercase letter, one lowercase letter, one number, and one special character.
If it says the link is invalid or has expired, that email link can no longer be used. Call Customer Care and ask for a new password email.
Call us
A person will help you set the password.
From outside the United States: +1 443-815-4447
Monday through Friday, 9 a.m. to 5 p.m. Eastern. You can also email support@porterandcompanyresearch.com.